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Hello. My name is Mohsin Khoja, Chief Operating Officer at Chariot Energy. The impact of the Coronavirus on the lives of Texans run the gamut, but rest assured we’ve taken several steps to keep you informed while doing everything we can to maintain our world class customer care we promised to deliver to you when Chariot Energy launched last June.
First and foremost. Our call center hours remain unaffected. We’ve equipped our customer service agents with the hardware and technology to continue taking your calls remotely. Team members are standing by, to assist with billing or account inquiries, Monday through Friday, 8 AM to 6 PM and Saturday from 9 AM to 1 PM.
Secondly, if your family has been affected by Coronavirus, please let us know. We offer deferred payment options and payment plans if you need assistance. Just give us a call at 855-524-2746 and a customer care agent will review your options.
Finally, we are reviewing our energy costs daily to ensure we’re able to keep our prices as low as possible. Our “My Account” online customer portal remains live on our homepage – where you can access your account, pay your bill or review your usage 24/7.
What the world is dealing with today was unexpected. I’ve personally seen each member of the Chariot Energy team step up in a big way in the face of adversity. I have the utmost confidence in our collective ability to make it through these trying times and uphold our promises to you. Thank you for being part of the Chariot Energy family. Be well and stay safe.