Dive into the powerful upgrades rolling out now!
A re-designed layout for enhanced visibility and ease of account management, including a more intuitive account dashboard, easier access to current bills, total amount due and due dates.
Scroll to see new portal design
Your historical statements and other documents will still be available. Following the launch of online account access, these documents will be moved to your new MyAccount by end of April.
Your monthly bill features a new, easy-to-read look for transparency and easier navigation. You've been assigned a new Chariot account number, which you will receive through email.
Scroll to see new bill design
Bill At-A-Glance
A bill summary, offering a quick and simple breakdown of your current bill. Quickly access previous balances and recent payments.
Mix of Current Charges
This simple visual shows you the mix of your current charges by energy rate (Chariot Energy), taxes and regulatory fees, and your utility.
Sunny & Share
You'll receive a new code for customer referrals, in April. Your referral code is unique and will be on first new bill. As always, you can send your friends and family to our referral page. Earn $50 when someone uses your code to enroll with Chariot Energy. Your referral will also be rewarded with a $50 bill credit
Ways to Pay
You have three ways to pay your Chariot Energy bill. This section reminds you every month and provides the necessary details to access your account and make a payment.
Simplified Payment Stub
You can quickly double-check the billing address for your account here, making it easy to confirm everything is going to the right place when making a payment.
Electricity Bill Details
Find the name of and term length of your current plan, term expiration date and detailed charges in this section. This section also features a chart showing your historical energy consumption by month.
Contact Info & Tips for Lower Bills
The last thing any of us wants is a bad case of bill shock. Chariot will periodically provide tips and tricks in the section to reduce your electricity consumption and help prevent your bill from skyrocketing.
Billing Info
This simple visual shows you the mix of your current charges by energy rate (Chariot Energy), taxes and regulatory fees, and your utility.
Group Summary Statement
A bill summary of all meters, offering a quick and simple breakdown of your current amount due. Quickly access previous balances and recent payments.
Simplified Payment Stub
You can quickly double-check the billing address for your account here, making it easy to confirm everything is going to the right place when making a payment.
Your Meter Summary Table
A fresh, new way to show you balance details for each meter on your account. This includes important details, such as ESI-ID & meter number, utility charges & taxes, and a per-meter amount due breakdown.
Breakdown of Charges
Detailed charges by meter make it easy to understand your breakdown. This section includes itemized charges across all meters and accounts.
Account Info Overview
You'll find a quick snapshot of your account - including your ESI ID, the plan you're enrolled in and its energy rate, plus your current account balance. It's everything you need to stay on top of your energy details at a glance.
Billing History and Trends
You can explore your billing history and easily spot trends in your energy usage and charges over time. It's a simple way to understand how your monthly bills change and stay informed about your overall energy habits.
Helpful Links
Need help understanding your bill or looking to earn rewards? You can access helpful resources to manage your account with confidence and learn about our Sunny & Share referral program - where you and a friend can each earn $50 just for signing up. It's an easy way to get support and share the savings!
Billing & Payments
You can easily review your past bills, track your payment activity, and manage how you receive your bill. Whether you prefer email, paper or both, you can update your bill delivery preferences here - making it simple to stay organized and in control of your billing experience.
Account Services
Easily manage your current contract with Chariot with options to Renew - continuing the great service you've come to love with Chariot - or change your language preference to Spanish.
My Profile
Quickly review and update your login details and contact information. Whether you need to change your password, update your email or phone number, or make sure we have the best way to reach you, everything you need to keep your account secure and up-to-date is right here.
Customer Care Inquiries
Have a question or need a little help? You can easily submit inquiries directly to our Customer Care team. Just send us a message, and we'll be here to support you with anything you need - quick, simple and stress-free!
Yes! With the new billing system comes a new account number. Your new account number will be sent to you via email.
Yes, you will be required to reset your password to access the new customer portal. Please note, a password reset will be sent to your email address.
Yes, but only for a short time. Access to the old customer portal will remain until April 30th, 2026. Please keep in mind, to log in to the old customer portal, you will need your old Chariot Energy account number and original password.
Yes, you will be able to access your past billing information – including previous statements, payment history, and past newsletters. However, these historical documents may take time to fully migrate. Expected availability of these documents will be by the end of April 2026.
The new customer portal will boast features such as improved account dashboards, faster access to billing statements, expanded payment options, better tracking of balances and due dates, and updated communication preferences.
No, you should not need to change your payment method or billing preferences. All details you’ve previously selected will be carried over to our new customer portal.
You can access the new customer portal by clicking here.
Please note, you will need to use your new Chariot Energy account number and reset your password if you have not done so already.
No worries! 😊 We’re here to help. You can contact our Customer Care team by simply reaching out 855-524-2746 or customercare@mychariotenergy.com. One of our friendly agents would be more than happy to assist you.
You can easily change your bill delivery preference to email within the Billing & Payments section in your MyAccount portal under Bill Delivery Preferences.
Under the My Profile section in your MyAccount Portal, you can edit Login Credentials – which allows you to edit your Login ID and your Password. You can also edit your Contact Information as needed.
You can easily submit a ticket with our Customer Care team about any inquiries you may have with our team in the Customer Care section of your MyAccount portal. Simply input your topic and the question in the required spot.
Historical statements and documents are currently being moved over by Chariot Energy. You will have full access to these documents by the end of April. In the meantime, you can still access past statements and documents in the old customer portal by clicking here.
Your account will stay enrolled in Auto-Pay, so there’s nothing you need to do there. If you previously had a saved payment method, you’ll just need to add it again to continue seamless payments.
If you’ve already made a payment using your old account number, don’t worry! The Chariot team will ensure that your payment is posted to your account. We do want to encourage that going forward, you use your new account number for future payments.
As Chariot Energy transitions to deliver your new customer experience, your April bill will arrive later than usual.
You have the same amount of time as normal to remit payment.
If you are NOT on autopay, you can pay your bill as usual, by way of Chariot’s self-service portal, automated telephone payment system, or USPS mail.
If you ARE on autopay, no action is needed.
Thank you for your patience.
